Privacy Policy

This Privacy Policy describes how Nectar & Honey Atelier ("we", "us", or "our") collects, uses, and protects the personal information you provide when visiting our website at nectarandhoneyatelier.co.nz or placing an order with us.

We are based in New Zealand and are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

Information you provide directly

When you contact us, place a wholesale order, or request a sampler pack, we may collect:

• Your name
• Your email address
• Your winery or business name
• Your shipping address and contact details
• Payment information (processed securely by our payment provider — we do not store card details)
• Logo files or artwork you upload for custom stamping
• Any additional instructions or messages you send us

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and browser type
• Pages visited and time spent on the site
• Referring website or search terms used to find us

This information helps us understand how our website is used and improve your experience.

2. How We Use Your Information

We use the personal information we collect to:

• Process and fulfil your orders, including wholesale and sampler orders
• Communicate with you about your order status, delivery, and any queries
• Respond to your enquiries submitted via the contact form
• Send order confirmations and invoices
• Improve our website and customer experience
• Comply with legal obligations

We will not use your information to send you unsolicited marketing emails without your consent.

3. Payment Processing

All payments are processed securely through our third-party payment provider. We do not store or have access to your full credit card details. Your payment information is subject to the privacy policy of the relevant payment processor.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With courier and freight partners to fulfil and deliver your order
• With our payment processing provider to complete transactions
• If required by law, a court order, or a regulatory authority in New Zealand

Any third parties we work with are required to handle your information securely and only for the purposes we specify.

5. Logo and Artwork Files

If you upload a logo or artwork file for custom stamping purposes, we will use that file solely to produce your order. Your logo and artwork remain your intellectual property at all times.

We will never replicate, reproduce, repurpose, or use your logo or artwork for any reason outside of fulfilling your specific order. This includes but is not limited to: marketing materials, social media, product photography, or any promotional use by Nectar & Honey Atelier — unless you have given us explicit written permission to do so.

Your logo file will not be shared with any third party other than as strictly necessary to complete your order (for example, if an external stamp-maker is engaged). Once your order is complete, your file will be retained only as needed for reorders or as required by law, and will not be used for any other purpose.

6. Data Retention

We retain your personal information for as long as necessary to fulfil your order and comply with our legal obligations (for example, tax and accounting records). If you would like us to delete your information, please contact us and we will do so where we are not legally required to retain it.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Ask whether we hold personal information about you
• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Make a complaint to the Office of the Privacy Commissioner if you believe we have breached the Act

To exercise any of these rights, please contact us at info@nectarandhoneyatelier.co.nz. We will respond to requests within a reasonable timeframe.

8. Cookies

Our website may use cookies or similar tracking technologies to improve your browsing experience and understand how visitors use the site. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our website.

9. Security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. Our website uses secure HTTPS connections, and payment transactions are processed via encrypted, industry-standard payment platforms.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites such as our payment provider, the Leather Working Group, Living Ink, and Paper Go Round. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please get in touch:

Nectar & Honey Atelier
Email: info@nectarandhoneyatelier.co.nz
Location: Bay of Plenty, New Zealand
Website: nectarandhoneyatelier.co.nz

Handcrafted with intention in New Zealand.