Returns Policy

Each Nectar & Honey Atelier wine carrier is handcrafted to order. We take great care in producing every piece, and we want you to be completely satisfied with your order.

Made-to-Order Goods

Because our wine carriers are handmade specifically for each wholesale order — including custom logo stamping and personalisation — we are unable to accept returns or refunds for change of mind. Please review your order details carefully before confirming.

Damaged or Defective Items

If your order arrives damaged, defective, or is not as ordered, please contact us within 7 days of delivery. Email info@nectarandhoneyatelier.co.nz with:

• Your order number
• A clear description of the issue
• Photographs of the affected items and packaging

We will assess each case individually and offer a replacement, repair, or refund of the affected items where appropriate. Damage caused by normal wear and tear, misuse, or improper care is not covered.

Custom-Stamped Orders

Wine carriers stamped with your custom logo or branding cannot be returned or exchanged unless they are defective or do not match the approved sample. Always confirm artwork and logo details before approving production.

Sampler Packs

Sampler packs are designed to let you see and feel the quality before committing to a wholesale order. They are non-returnable unless damaged or defective on arrival, in which case the same process above applies.

Process

Once a return or replacement is approved, we will provide return instructions. Please do not return any items to us without first contacting us — unauthorised returns may not be accepted.

Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection law.

Contact

Questions about a return? Get in touch:

Nectar & Honey Atelier
Email: info@nectarandhoneyatelier.co.nz
Location: Bay of Plenty, New Zealand